Bilingual Client Advisor

il y a 2 semaines


Paris, Île-de-France HERMES SELLIER Temps plein
Job Title: Bilingual Client Advisor

Hermès Sellier is seeking a highly skilled Bilingual Client Advisor to join its European e-commerce entity and customer relation center.

About the Role:

The successful candidate will be responsible for providing exceptional customer service to clients in Dutch and English, ensuring a seamless shopping experience across 17 European countries.

As a key member of the e-Retail Department, you will work closely with the front office teams to provide product information, communicate procedures, and ensure follow-up with stores.

Key Responsibilities:
  • Provide tailored solutions to clients in Dutch and English
  • Communicate effectively with clients and internal teams
  • Ensure accurate and timely responses to client inquiries
  • Work collaboratively with the e-Retail Department to achieve sales and customer satisfaction goals
Requirements:

To be successful in this role, you will need:

  • Excellent oral and written communication skills in Dutch and English
  • Strong interpersonal skills and ability to work in a fast-paced environment
  • Experience in the hotel, retail, or e-commerce sectors, or a background in these areas
  • Agility with office tools and ability to learn new systems quickly
About Hermès Sellier:

Hermès Sellier is a creator, artisan, and seller of high-quality objects since 1837. As an independent, family-owned French house, we employ nearly 20,000 people worldwide.

We cultivate the freedom and autonomy of each individual through responsible management and perpetuate the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.


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