Bilingual Client Advisor
il y a 2 semaines
Hermès Sellier is seeking a highly skilled Bilingual Client Advisor to join its European e-commerce entity and customer relation center.
About the Role:The successful candidate will be responsible for providing exceptional customer service to clients in Dutch and English, ensuring a seamless shopping experience across 17 European countries.
As a key member of the e-Retail Department, you will work closely with the front office teams to provide product information, communicate procedures, and ensure follow-up with stores.
Key Responsibilities:- Provide tailored solutions to clients in Dutch and English
- Communicate effectively with clients and internal teams
- Ensure accurate and timely responses to client inquiries
- Work collaboratively with the e-Retail Department to achieve sales and customer satisfaction goals
To be successful in this role, you will need:
- Excellent oral and written communication skills in Dutch and English
- Strong interpersonal skills and ability to work in a fast-paced environment
- Experience in the hotel, retail, or e-commerce sectors, or a background in these areas
- Agility with office tools and ability to learn new systems quickly
Hermès Sellier is a creator, artisan, and seller of high-quality objects since 1837. As an independent, family-owned French house, we employ nearly 20,000 people worldwide.
We cultivate the freedom and autonomy of each individual through responsible management and perpetuate the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
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