IT and Logistics Support Technician H/F
il y a 3 semaines
Position: IT and Logistics Support Technician
We are seeking an IT and Logistics Support Technician H/F to join our team at Groupama Rhône-Alpes Auvergne.
In this role, you will be part of the Services and Assistance team within the Direction of Transformation, Innovation, and Resources. Your primary responsibility will be to deliver technical assistance to our employees, ensuring that their work environments and equipment are well-maintained and functional.
You will serve as the main point of contact for users, providing exceptional service in both IT and logistics domains.
Key Responsibilities:
- Set up equipment in various locations
- Educate users on the IT tools provided
- Install IT, telecommunications, and logistical equipment
- Diagnose and resolve user inquiries
- Oversee agency relocations
- Conduct annual visits and equipment evaluations
- Manage inventory and stock levels
- Collaborate with external partners and suppliers
- Offer on-site assistance to users in IT and logistics
Travel Requirements: This position involves travel 2 to 3 days per week to neighboring departments.
Applicants should possess a Bac +2/3 degree and have at least 5 years of experience in a similar role.
We are looking for a self-motivated and inquisitive team player with a strong service orientation and proactive mindset. Excellent communication skills with internal users are essential, along with organizational and structured work habits.
Preferred Skills:
- Experience in IT support for Windows environments
- Familiarity with Office 365, Android, and network systems
Desired Qualities:
- Strong customer service focus
- Active listening abilities
- Curiosity and eagerness to learn
- Ability to work independently
- Knowledge of domestic logistics
About Groupama Rhône-Alpes Auvergne:
Groupama Rhône-Alpes Auvergne is a regional entity of Groupama, a leading mutual insurance provider. We offer a range of services including property, banking, and financial solutions. With a significant presence across multiple departments, we play a vital role in the region's economic and social landscape. Upholding our mutualist values, we are dedicated to protecting and supporting our clients. Our mission is to empower individuals to build their lives with confidence. Join us and contribute to our shared vision.
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