Operations Coordinator
il y a 1 semaine
As a Dispatcher at Vertiv, you will be responsible for providing daily and dividing the missions of maintenance technicians and subcontractors to meet customers' requirements for contracts, repairs, emergency calls, and ensuring efficiency and productivity control.
Key tasks include:
- Providing daily and dividing the missions of maintenance technicians and subcontractors to meet customers' requirements for contracts, repairs, emergency calls, and ensuring efficiency and productivity control;
- Treating customers' requests related to service activity (T1M, contracts, maintenance);
- Ensuring the execution of purchasing customers' orders, Vertiv products... according to ITC rules. Guaranteeing supplies at the best price;
- Managing the daily life of engineers' customers' team and subcontractors of a specific geographical area;
- Treating new orders of T&M in ERP system in timely;
- Preparing material purchase order and subcontractors in compliance with company rules;
- Controlling and organizing KPI provision;
- Controlling staff vacation, absence, and coordinating planning with Service Operations Director;
- Meeting to customers' phone call to resolve emergencies;
- Invoice customers immediately work has been completed and close intervention needs tied of the suite.
To be successful in this role, you will need:
- Educated to degree level in Electrical, Electronic HPAC / HVAC, Mechanical Engineering or Business Management;
- Good reading, writing & speaking level of English as well as local language;
- Experienced in running and controlling high value M&E contracts;
- Good knowledge of HPAC and UPS products and solutions;
- Experienced in negotiating with and managing sub-contractors;
- Depth knowledge of business performance software packages. (Essential - Word, Excel, PowerPoint, Project, Oracle. Preferable-Autocad);
- Ability to understand commercial business contracts and a sound knowledge of contract agreements and contract law;
- Attention to details and the ability to manage a number of tasks/priorities at any given time;
- The ability to work under pressure and to agreed timescales;
- Customer focus behavior, ability to deal with complex Customers and meet specific requirements when needed;
- Team player, able to effectively communicate with his/her peers and supervisors. Good influencing skills when dealing with functions.
If you are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment.
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