Senior Director, Technical Support Engineering
il y a 2 semaines
We are seeking a highly motivated and results-oriented Senior Director to join our Technical Support Engineering team in EMEA. As a key member of our team, you will be responsible for managing, developing, and mentoring a team of senior leaders who in turn manage different levels of leadership and Technical Support Engineers.
Key Responsibilities- Manage and develop a team of senior leaders in EMEA, who in turn manage different levels of leadership and Technical Support Engineers.
- Work closely with leaders across your reporting structure to oversee and drive innovation and initiatives across the team.
- Align with Global VP on department strategy and operating plan for the Global Support organization.
- Liaise with other leadership, as well as cross-functional leadership, to tackle urgent matters, strategic initiatives, and to implement workflow improvements.
- Work with VP, Recruiting, Growth Strategy, and Finance to plan for annual operating plan, including headcount needs, determining areas of growth, and guide hiring strategy accordingly.
- Assist with incident response during outages/incidents when necessary as an escalation point, communicating with customers and providing info to internal teams.
- Conduct regular 1:1's with team members to provide constructive feedback and skills development.
- Passionate about people management and mentorship with previous experience leading a team of 80+ employees across multiple locations.
- A critical thinker who defaults to a client-centric approach and uses data to make informed decisions.
- Experienced in successful implementation of process and procedure in a scaling region.
- Provides direction to directors in various areas, groups, and/or operations.
- Develops successful partnerships with Recruiting to raise the bar on hiring for your team.
- Self-motivated, detail-attentive, and have a desire for continuous learning.
- Able to think creatively about a wide variety of challenges.
- Current or recent experience (within the last 2-3 years) working in a Support Engineering or adjacent function within an enterprise technology environment.
- Able to work onsite in an office location at least 3 days a week.
- Experience building and scaling a new office location.
Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.
Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.
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