Director of Technical Support Engineering and Innovation
il y a 5 jours
We're looking for a seasoned Director to lead our Technical Support Engineering team in EMEA. As a key member of our organization, you'll be responsible for driving innovation and excellence in customer support, while developing and mentoring a team of senior leaders.
Key Responsibilities:
- Develop and implement strategies to drive innovation and excellence in customer support.
- Manage and develop a team of senior leaders in EMEA, focusing on customer experience and technical support.
- Work closely with leaders across your reporting structure to drive innovation and initiatives across the team.
- Liaise with other leadership and cross-functional teams to tackle urgent matters and implement workflow improvements.
- Assist with incident response during outages/incidents as an escalation point.
Requirements:
- Passionate about people management and mentorship with previous experience leading a team of 80+ employees.
- Critical thinker with a client-centric approach and experience in successful implementation of process and procedure in a scaling region.
- Provides direction to directors in various areas, groups, and/or operations.
- Develops successful partnerships with Recruiting to raise the bar on hiring for your team.
- Self-motivated, detail-attentive, and has a desire for continuous learning.
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