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People Services Coordinator
Il y a 3 mois
Grade Level (for internal use): 09
Position Overview: People Services Coordinator
Team Overview: This position is part of our EMEA (HR) People Services team, which operates in a collaborative environment across multiple countries. The team comprises 9 professionals dedicated to delivering People Services support across 23 EMEA nations. The role will report to the EMEA Regional Lead for People Services.
Key Contributions: The People Services Coordinator serves as the initial point of contact for employees, providing informed guidance and support while ensuring precise administration throughout the employee lifecycle. The candidate will also assist the Regional People Partners in enhancing the employee experience as we refine our People Processes and Systems.
Key Responsibilities:
- Addressing all inquiries from France, Belgium, and Switzerland submitted through our internal HR case management system, adhering to established Service Level Agreements.
- Authorizing data requests in our HR system as necessary, including absences, job transitions, and global mobility, while collaborating with employees and Regional People Partners to complete required documentation.
- Executing comprehensive lifecycle processes for employees in partnership with internal stakeholders and the People Services team, including onboarding, contract modifications, probation renewals, and offboarding.
- Assisting in the monitoring and fulfillment of HR compliance requirements, including local policies, training plans, gender reporting, and health & safety regulations.
- Developing a thorough understanding of HR policies, practices, and procedures, including employee benefits, and contributing to the maintenance of Quick Reference Guides in our internal library.
- Coordinating with Benefits and Payroll teams to ensure accurate data management for benefits and payroll administration.
- Maintaining both electronic and physical employee records.
- Supporting various ad-hoc projects as needed.
Qualifications:
- Proven HR Administrator with a minimum of 2 years' experience, preferably in an HR/People Services context within a global organization.
- Basic understanding of employment law and Works Council in France.
- Familiarity with Collective Bargaining Agreements is advantageous.
- Experience with Service Centre processes is a plus.
- Knowledge of Workday and/or Service Now is preferred but not mandatory.
- Exceptional organizational and administrative capabilities.
- Proficient in both English and French (written and spoken).
- Strong skills in Excel and Word.
- An organized and solution-focused mindset, dedicated to resolving issues and addressing customer needs promptly.
- Availability to work from the office at least 2 days a week.
