Customer Service Representative
il y a 4 semaines
Job Summary
The Senior Airport Services Agent will be responsible for ensuring the smooth operation of airport services, providing exceptional customer service, and adhering to Emirates' high standards.
Key Responsibilities
- Identify and meet the standard and special service requirements of customers at check-in, special services, and boarding gates by adhering to set service standards and procedures.
- Adhere to internal operating boarding procedures, ensuring laid-down boarding priorities, announcements, hand baggage removal, regular staff briefing, and stationary/equipment availability before the flight.
- Guide and advise team members to ensure superior customer service levels are upheld and assist in ensuring the safe and on-time departure of Emirates flights.
- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags.
- Monitor queues at check-in, ensuring priority given to premium customer card holders, and assist with excess baggage and visa issues.
- Assist with the preparation and completion of pre and post-flight documentation and complete all relevant station statistical information and filing.
- Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately.
- Cover the absence of check-in supervisor and prepare flight briefs regarding customer information, ensuring all staff, GHA, and service providers are fully aware of this information.
- The job holder will be required to work in all areas of the operation, supporting and overseeing, as necessary, check-in, boarding, ramp, lounge, and other areas of Airport Operations as directed by senior staff on duty.
- The job holder will be expected to make decisions affecting operations on a day-to-day basis in line with local procedures.
Requirements
- Secondary school level of education or equivalent.
- Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations, and Reservations.
- Experienced with MACS and World Tracer systems.
- Knowledge of MARS Reservations and/or Fares & Ticketing is preferred.
- Proficiency in Microsoft Office applications.
- Excellent airport passenger service and interpersonal skills.
- Knowledge of check-in procedures.
- Fluency in written and spoken English and French is essential.
Additional Information
Candidates must have the legal right to live and work in France. The Company will not assist with obtaining work permits.
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