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French-Speaking Customer Success Expert in Lisbon

Il y a 2 mois

Marseille, Provence-Alpes-Côte d'Azur, France Cross Border Talents Temps plein
{"title": "Customer Success Specialist - French Language Expertise Required", "content": "Customer Success Specialist - French Language Expertise Required

We are seeking a highly skilled Customer Success Specialist with native-level fluency in French to join our team in Lisbon, Portugal.

Key Responsibilities:

  • Client Assistance: Deliver exceptional support to French-speaking clients through phone, email, and chat, efficiently addressing their concerns and resolving issues.
  • Issue Resolution: Identify and troubleshoot client problems, providing clear and effective solutions to ensure high levels of client satisfaction.
  • Data Entry: Keep accurate records of client interactions and feedback in our CRM system.
  • Client Relationship Management: Cultivate and maintain strong relationships with clients to ensure their continued satisfaction and loyalty.
  • Team Collaboration: Collaborate with colleagues and other departments to ensure smooth service delivery and an excellent client experience.

Candidate Requirements:

  • Language Proficiency: Native-level fluency in French, with a B2 level or higher in English.
  • Eligibility: Must have EU citizenship or a Portuguese residence card.
  • Experience: Previous experience in client support or a related role is a plus, but not required.
  • Relocation: Willingness to relocate to Lisbon, Portugal (Relocation package available for those moving from abroad).

Benefits:

  • Competitive Salary: A competitive salary package reflecting your experience and qualifications.
  • Performance Bonus: Opportunities for bonuses based on your performance.
  • Meal and Transport Allowance: Daily allowances for meals and transportation.
  • Health Insurance: Comprehensive private health insurance.
  • Relocation Assistance: Financial support for relocation, including help with accommodation.

If you're interested in this opportunity, please send your CV in English to [insert email] with the subject line "Customer Success Specialist - French Language Expertise Required."", "lang_code": "en"}