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Customer Support Specialist

il y a 1 mois


Marseille, Provence-Alpes-Côte d'Azur, France Octopush Temps plein
Customer Support Specialist (France or Remote)

We are seeking a skilled Customer Support Specialist to join our team in Marseille, France or remotely. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in French and English.

Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat in French and English.
  • Monitor and control spam and phishing attempts, as well as new signups and SMS campaigns using our backend tool.
  • Improve our knowledge base by generating content, including questions and answers, quick guides, and how-to articles in French and English.
  • Support other areas of the company, including sales and marketing.
Requirements
  • Proficient verbal and written communication skills in French and English.
  • Experience in customer support, preferably in a similar role.
  • Availability to work from Monday to Friday from 9 AM – 6 PM (GMT+2).
  • Ability to work with teams across multiple time zones and countries.
  • Interest in internet and marketing.
  • Ability to comfortably interact with a wide variety of customers.
  • Passion for providing outstanding customer service.
  • Self-motivated attitude and ability to work independently.
  • Excellent multitasking skills.

This is a full-time position (CDI) with a competitive salary and benefits package. If you are a motivated and customer-focused individual, please submit your application with the subject "Customer Support Specialist (France or Remote)".