Contracts Manager
il y a 4 semaines
At Keolis, a prominent figure in shared mobility, we collaborate with Mobility Organizing Authorities to develop safe, efficient, and sustainable public transport solutions that enhance the appeal of various regions.
With operations spanning 13 countries, our dedicated workforce strives daily to provide a viable alternative to personal vehicles and to foster ecological transition.
- Oversee the quality and efficiency of daily operations conducted by managers and drivers to meet operational performance, safety, and customer service objectives.
- Ensure adherence to company policies while fostering a calm and constructive social environment, emphasizing the professional growth of local management and driver teams.
- Facilitate individual and collective feedback to promote team unity and sustain a positive workplace atmosphere.
- Encourage talent development by establishing personal objectives, identifying appropriate training opportunities, and mentoring professional advancement.
- Lead the KB2M initiative within the organization, prioritizing customer satisfaction on a daily basis.
- Develop necessary organizational structures and procedures to ensure the quality and safety of daily operations within the TBM network.
- Coordinate both internal and external communications to guarantee compliance with company policies while standardizing practices and enhancing communication tools.
- Recommend and implement organizational and procedural modifications based on operational insights to elevate service quality, economic efficiency, and safety.
- Engage collaboratively in projects aimed at continuous improvement.
- Understanding of legislation and specific social regulations in the passenger transport sector.
- Knowledge of policies and strategies governing urban public transport network operations.
- Skills in conceptualization, analysis, problem diagnosis, and resolution with a focus on optimization and continuous improvement.
- Experience in managing social dialogue.
- Bachelor's degree +5: Generalist Engineer or System, Master 2 in Passenger Transport, or industrial project management.
- Required experience: 10-15 years in project management, operational team leadership, service industry, public works, or passenger transport.
- Familiarity with social regulations.
- Experience with bus and tram operations in urban settings, possessing a D license, FIMO, and tram accreditation is preferred.
Note: Candidates in positions directly related to the safety of individuals and property may be subject to an administrative investigation.
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