Customer Service Representative

il y a 4 semaines

CagnessurMer, Provence-Alpes-Côte d'Azur, France Spartoo Temps plein
About Us

Our story begins with a man, the founder of our company, who was passionate about women's freedom and audacity. His attentive and benevolent approach has been passed down through generations, becoming a hallmark of our brand. For over 100 years, we have explored the various aspects of femininity, staying true to our founder's motto: 'If I could, I would like to know all our customers.'

Why Work with Us?

  • To be your authentic self and grow professionally

By joining our sales team, you will be a key player in our company's development. You will be part of a committed team that tackles challenges together every day.

  • Because you share our values

At Spartoo, we believe that values are not just displayed, but lived. If you embody our core values of engagement, performance, dialogue, honesty, and simplicity, you are in the right place

  • Because your well-being will be our top priority

Spartoo is a human-centric management style, participatory, and available. You will thrive in a work environment where you will feel valued.

Your role will be to manage the store and supervise a part-time sales associate.

Job Responsibilities

You will be responsible for welcoming and advising our customers in line with our brand's values and spirit. Your mission is to ensure the overall management of the store and achieve our objectives.

Customer Service

  • Welcome customers with respect for our brand's spirit

  • Listen to and identify customers' needs and advise them on relevant products and complementary items

  • Process payments or direct customers to the checkout and invite them to return

Product Knowledge

  • Familiarize yourself with Spartoo's processes and apply them daily

  • Upon arrival of each new collection (and/or each new item), familiarize yourself with the models, materials, and prices

  • Understand and develop your knowledge of each new collection's theme; inspiration and history

  • Know and share the history of our brands

  • Demonstrate curiosity about our collections and the world of fashion

  • Be an ambassador for our brand

Store Management

  • Participate in receiving merchandise and ensure its availability

  • Ensure the store's corner is well-maintained

  • Maintain the stock organized, tidy, and clean

Performance Monitoring

  • Develop sales revenue

  • Monitor performance indicators

Profile

At Spartoo, we recognize all talents Here are some of your strengths to succeed in this role:

You have a first experience in sales?

You are passionate about e-commerce and fashion?

You enjoy talking about shoes, just as much as you enjoy collecting them?

You have the ability to engage in spontaneous conversations and enjoy sharing your enthusiasm with customers?

You enjoy working in a team while improving your individual skills in the store?

You prioritize customer satisfaction?

Then welcome to Spartoo

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