Reservations Coordinator

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary:

The Reservations Department at Accor is seeking a highly skilled and detail-oriented Reservations Coordinator to join our team. As a key member of our reservations team, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:

  • Review and process reservations, ensuring accuracy and attention to detail.
  • Process special billing requests and ensure timely payment.
  • Monitor room inventory and notify the Reservations Manager of any changes.
  • Run daily reports and complete daily shift task lists.
  • Assist with other duties as assigned, including maintaining positive working relationships with colleagues and external partners.

Requirements:

  • Minimum 1 year of experience as a reservations agent or 2 years in a customer service position.
  • Experience in hospitality with a strong understanding of operations.
  • Opera experience preferred.
  • Professional telephone and email etiquette, with the ability to upsell hotel products and services.
  • Strong organizational skills and ability to work effectively in a confined office environment.

Additional Information:

  • Must be legally eligible to work in the United States.
  • Positive attitude, motivated, team player, well-organized, efficient, and informative.

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