Client Relationship Specialist H/F
il y a 4 semaines
Position: Client Relationship Specialist at Crédit Agricole Normandie
Crédit Agricole Normandie is dedicated to providing comprehensive banking solutions to English-speaking clients, facilitating their financial needs through telephone and online services. Our offerings encompass a wide array of financial products including banking accounts, insurance policies, investment opportunities, mortgage solutions, and currency management.
Role Overview:
- Deliver exceptional service to address client banking inquiries efficiently and courteously, ensuring a satisfactory customer journey.
- Exhibit a strong commitment to customer care by actively listening to client requirements and directing them towards suitable options.
- Utilize excellent organizational abilities to fulfill client expectations effectively.
- Provide expert advice on banking and insurance requirements.
Main Duties:
- Assess client needs and offer immediate solutions or refer them to the appropriate department.
- Promote banking, financial, and insurance products to enhance client satisfaction.
- Document commercial activities accurately using designated tools.
- Maintain operational oversight while complying with security and risk management protocols.
Qualifications:
- Prior experience in Customer Sales & Service is advantageous.
- Educational background of BAC +2 or equivalent is required.
- Proficient in both French and English languages.
- In-depth understanding and experience of living in the UK is essential.
If you possess a BAC +2 diploma, relevant commercial experience, and a solid grasp of British culture, this position as a Client Relationship Specialist at Crédit Agricole Normandie may align well with your career aspirations.
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