Customer Service Director EMEA
il y a 2 jours
At Lonza, we're driven by a passion for life sciences and a commitment to excellence. As a Director, Customer Services EMEA, you'll play a key role in shaping our customer experience and driving business growth.
Key Responsibilities:- Lead the EMEA Account Solutions Excellence team to achieve customer service objectives and set clear targets for the team.
- Analyze processes and initiate projects to improve team operations, increasing efficiency and removing non-value added activities.
- Establish and maintain strong relationships with internal departments to guarantee optimal support to the team.
- Participate in cross-departmental and cross-regional projects as a subject matter expert, driving innovation and best practices.
- Support the sales organization with data analysis and provide input required.
- Own the procedures of the department and keep them updated.
- Master's degree with several years of experience leading Customer Service Organizations.
- English fluent, French and/or Dutch a solid advantage.
At Lonza, we're committed to making a meaningful difference in people's lives. We believe that our products and services have a positive impact on millions of people, and we're proud to be a part of that. If you're passionate about life sciences and customer service, we encourage you to explore this opportunity and join our team in shaping the future of our industry.
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