Customer Service Director EMEA

il y a 2 jours


Colmar, Grand Est, France Lonza Temps plein
Director, Customer Services EMEA (m/f/d)

At Lonza, we're driven by a passion for life sciences and a commitment to excellence. As a Director, Customer Services EMEA, you'll play a key role in shaping our customer experience and driving business growth.

Key Responsibilities:
  • Lead the EMEA Account Solutions Excellence team to achieve customer service objectives and set clear targets for the team.
  • Analyze processes and initiate projects to improve team operations, increasing efficiency and removing non-value added activities.
  • Establish and maintain strong relationships with internal departments to guarantee optimal support to the team.
  • Participate in cross-departmental and cross-regional projects as a subject matter expert, driving innovation and best practices.
  • Support the sales organization with data analysis and provide input required.
  • Own the procedures of the department and keep them updated.
Requirements:
  • Master's degree with several years of experience leading Customer Service Organizations.
  • English fluent, French and/or Dutch a solid advantage.

At Lonza, we're committed to making a meaningful difference in people's lives. We believe that our products and services have a positive impact on millions of people, and we're proud to be a part of that. If you're passionate about life sciences and customer service, we encourage you to explore this opportunity and join our team in shaping the future of our industry.



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