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Sales and Customer Service Representative
Il y a 2 mois
Johnstone Supply, The Balsan Group is seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Representative.
Responsibilities:- Provide exceptional customer service and support to customers in a fast-paced retail environment.
- Assist customers in locating products and answering questions about HVAC products, prices, availability, and usage.
- Process sales transactions accurately using the POS system and generate new and repeat sales by providing product and technical information promptly.
- Upsell additional products or services to customers and follow up on sales leads and inquiries to generate additional business.
- Assist customers with technical questions or issues related to HVAC products and refer complex technical inquiries to TSA.
- Maintain accurate records of sales transactions, customer interactions, and inventory movements.
- Assist with general administrative duties such as filing, data entry, and phone/email correspondence.
- Monitor stock levels and communicate replenishment needs to management.
- A high school diploma or equivalent is required.
- Strong communication and interpersonal skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Proficiency with computers and different software programs.
- Must be able to bend, stand, reach, pull, lift, and carry items up to 75 pounds.
- Competitive pay.
- Competitive medical, dental, vision, and prescription insurance coverage.
- Bonus.
- Earn PTO hours immediately.
- Paid holidays.
- Opportunities for development.
- 401K with a company match.
Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing. We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training, business advice and support, warehouse design and management services, and much more.
Our core values are Hungry, Humble, and Smart. We are committed to providing our customers with the highest level of service and support.
