Customer Support Specialist
il y a 4 semaines
Overview
As a key player in our organization, you will be tasked with providing exceptional support to our subscribers within a designated area. Your primary responsibilities will include:
- Evaluating and addressing all inquiries from our subscribers, predominantly through written communication
- Contacting subscribers as needed to collect or relay additional information
- Promoting and enhancing our services, while encouraging interested subscribers to enroll
- Organizing and conducting service appointments at subscribers' residences
- Offering technical and administrative assistance to field representatives
- Documenting issues encountered and reporting them to your designated contacts
Work Environment
Your role will be carried out in:
- A compact team of fewer than 10 members
- A specified geographical sector
- Comfortable premises designed to foster a welcoming atmosphere
- Opportunities for partial remote work
Desired Profile
- Proficient in written communication and adept with various modern communication tools
- Excellent command of the French language, both written and spoken
- Preferably experienced in the telecommunications sector
- Familiarity with the FREE ecosystem is advantageous
Next Steps
- You will undertake pre-selection assessments lasting approximately 15 minutes (one assessment must be completed on a computer)
- Based on your performance, you may have a video interview with a member of the recruitment team
- If successful, you will then meet with your prospective manager
- Should all align, you will embark on the Free Proxi journey
Required Skills
- Ability to advise subscribers effectively
- Strong commercial acumen
- Proficient written communication skills
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