Customer Support Specialist

il y a 4 semaines


Antibes, Provence-Alpes-Côte d'Azur, France Groupe iliad Temps plein

Overview

As a key player in our organization, you will be tasked with providing exceptional support to our subscribers within a designated area. Your primary responsibilities will include:

  • Evaluating and addressing all inquiries from our subscribers, predominantly through written communication
  • Contacting subscribers as needed to collect or relay additional information
  • Promoting and enhancing our services, while encouraging interested subscribers to enroll
  • Organizing and conducting service appointments at subscribers' residences
  • Offering technical and administrative assistance to field representatives
  • Documenting issues encountered and reporting them to your designated contacts

Work Environment

Your role will be carried out in:

  • A compact team of fewer than 10 members
  • A specified geographical sector
  • Comfortable premises designed to foster a welcoming atmosphere
  • Opportunities for partial remote work

Desired Profile

  • Proficient in written communication and adept with various modern communication tools
  • Excellent command of the French language, both written and spoken
  • Preferably experienced in the telecommunications sector
  • Familiarity with the FREE ecosystem is advantageous

Next Steps

  • You will undertake pre-selection assessments lasting approximately 15 minutes (one assessment must be completed on a computer)
  • Based on your performance, you may have a video interview with a member of the recruitment team
  • If successful, you will then meet with your prospective manager
  • Should all align, you will embark on the Free Proxi journey

Required Skills

  • Ability to advise subscribers effectively
  • Strong commercial acumen
  • Proficient written communication skills

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