Logistics Coordinator

il y a 11 heures


Paris, Île-de-France Chateaudepommard Temps plein
Job Title: Wine Delivery Manager

Château de Pommard is seeking a highly skilled Wine Delivery Manager to join our team. As a key member of our logistics team, you will be responsible for ensuring the smooth delivery of our wines to customers worldwide.

Key Responsibilities:
  • Manage and follow all shipments according to customer requirements to ensure the highest level of satisfaction.
  • Prepare documentation for goods movement in compliance with international regulations.
  • Monitor wine stocks, dry stocks, and inventories.
  • Communicate and negotiate with suppliers and carriers to ensure complete coverage and maximum efficiency.
  • Stay up-to-date with the latest European and international customs legislation to ensure optimal compliance.
  • Adhere to internal Customer Care procedures and ensure they are updated.
  • Ensure order monitoring for customers worldwide (delivery follow-up, change of address, etc.).
  • Deal with claims and disputes relating to orders.
  • Support customers with their requests.
  • Identify service malfunctions and work with the Customer Care and Delivery Manager to implement corrective actions.
  • Act as the interface between logistics, sales, marketing, and technology departments.
  • Elaborate monthly and annual reporting to the Customer Care and Delivery Manager.
  • Participate in the continuous improvement of the service.
  • Guarantee excellent customer satisfaction.
Requirements:
  • Bachelor's and/or Master's degree in Logistics, Business, or Order Management.
  • 3+ years of demonstrated Logistics/Supply Chain Coordinator/Customer Service experience within an international context.
  • Experience in CRM software such as Salesforce and comfortable with IT tools in general.
  • Organization, rigor, eye for detail, and problem-solving skills.
  • Excellent interpersonal skills and team spirit.
  • Strong sense of Customer satisfaction.
  • Fluent in spoken and written English and French is key.
  • Able to step back and proactively optimize and improve logistics processes.


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