Technical Support Specialist

il y a 4 heures


Grenoble, Auvergne-Rhône-Alpes, France Applied Materials, Inc. Temps plein
Job Description

We are seeking a skilled Technical Support Specialist to join our team in Crolles, France. As a key member of our technical support team, you will provide high-quality support to our customers, ensuring their PDC (Inspection & Metrology) tools are running smoothly.

About Applied Materials

Applied Materials is a world-leading company in the supply of innovative machinery, services, and software used in Semiconductors' production, flat screen monitors, and Photovoltaic-Solar solutions. Our technologies contribute to making products such as smartphones, flat-screen TVs, solar panels, and AI systems.

Key Responsibilities
  • Troubleshoot, upgrade, and test software running on Inspection & Metrology equipment installed in customer cleanrooms.
  • Investigate customer-reported problems, validate solutions, and deliver rapid resolution on systemic issues.
  • Learn and investigate complex customer problems, systematic bugs, or software failures.
  • Install, configure, and document software and images on ELS/NPI/FIF tools.
  • Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
  • Participate in product design, testing, and documentation reviews.
Requirements

To succeed in this role, you should have:

  • A Bachelor's or Master's Degree in Computer Engineering, Electronic Engineering, Automation Engineering, or a related field.
  • Fluent French and English language skills.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Salary and Benefits

The estimated salary for this position is €60,000 - €80,000 per year, depending on experience. We also offer a range of benefits, including relocation assistance, comprehensive health insurance, and access to training and development opportunities.



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