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Collections Manager
Il y a 2 mois
We are seeking a highly skilled Collections Manager to join our Credit department at Revolut Ltd. As a key member of our team, you will be responsible for the build-out of in-country processes and procedures, and the continued performance of the team as products launch.
Key Responsibilities- Lead the development of compliant and effective debt collections processes
- Ensure the Revolut collections process is efficient and compliant with all applicable laws and regulations
- Owning and managing the end-to-end debt collections process for business (SME) credit portfolios
- Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programmes
- Documenting policies, processes, and procedures for debt collection and recoveries
- Developing, managing, and refining collection strategies to optimise recoveries
- Continuously improving collection processes, metrics, and tools
- Selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence
- 4+ years of experience in debt collection and recoveries in a bank (preferably with business credit), FinTech, or DCA
- Experience in creating and documenting collections processes
- A great understanding of debt portfolio management, debt sales, and debt restructuring
- Good knowledge of credit products
- Knowledge of local debt collection laws and regulations
- Performance and relationship management skills with 3rd party service providers
- A highly analytical mindset with excellent problem-solving skills
- Curiosity and drive to identify and implement improvements to automate wherever possible
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.
What We Offer- Financial benefits that show we value your work
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
We are a dynamic and fast-growing company that values innovation, teamwork, and customer satisfaction. If you are passionate about delivering exceptional results and making a real impact, we encourage you to apply for this exciting opportunity.
