Operations Director

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Director of Operations

Accor is seeking a highly skilled and experienced Director of Operations to join our team at Mövenpick Resort Phan Thiet. As a key member of our management team, you will be responsible for planning and managing the overall operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.

Key Responsibilities:
  • Develop and implement operational strategies that align with the resort's overall objectives and brand standards.
  • Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.
  • Drive Key Performance Objectives (KPIs).
  • Reporting to the General Manager.
Requirements:
  • Minimum 3 years of operational management experience with strong F&B background OR at least 1 year of experience in a similar capacity.
  • Proven track record of success in achieving operational excellence and financial targets.
  • Excellent in Guest complain handling.
  • In-depth knowledge of hotel operations.
  • Strong leadership skills.
  • Attention to detail.
  • Hands on and strong engagement with employees and guests.
  • Coaching and training skills.
  • Fluent in English communications.
  • Well groomed and representative.

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