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Senior Mechanical Field Service Engineer
Il y a 3 mois
AMETEK NSI-MI stands as the leading provider of sophisticated RF measurement solutions tailored for aerospace, defense, satellite, and wireless applications, among others. Our distinguished team of specialists meticulously manages each phase of the design, construction, and system integration of measurement systems utilized for assessing customer test articles, including antennas, radars, satellites, and similar apparatus. These testing systems consist of highly precise mechanical positioners of various dimensions and RF instrumentation that operate in harmony. Given the extended lifespan of these systems, expert preventive and corrective support for both mechanical and RF subsystems is delivered at customer locations globally. The NSI-MI field service team is dedicated to offering unparalleled long-term support that clients can rely on to fulfill their critical testing requirements.
Overview:
The Mechanical Field Service Engineer is an essential member of the customer support team, tasked with traveling to client sites to deliver services. These services encompass calibration, maintenance, and repair of NSI-MI equipment. Reporting to the Field Services Manager, the Field Service Engineer must exhibit robust technical skills, exceptional communication, time management, planning, and organizational capabilities. As much of the work will occur independently at customer facilities, the candidate must possess the ability to think and operate autonomously with minimal guidance and adapt using a limited array of available resources.
Acting as a representative of NSI-MI Technologies, the Field Service Engineer will cultivate strong working relationships with clients and consistently strive to ensure their satisfaction with the Company’s products and services. It is equally important for the Field Service Engineer to identify potential new business opportunities, including equipment upgrades, training, and additional products and services.
The ideal candidate will possess experience in servo motor-based mechanical positioners, robotics, or other intricate heavy machinery. Candidates lacking experience in servicing or system integration of complex electromechanical machinery may find this role unsuitable.
Responsibilities:
- Deliver professional responses promptly to all clients.
- Support customer testing and production facilities on a regularly scheduled or as-needed basis for calibrations and preventive maintenance (PM).
- Execute precision system alignment across multiple axes utilizing laser trackers or other optical tools to achieve accuracies around 10 μm.
- Demonstrate excellent diagnostic skills to identify issues and repair equipment.
- Troubleshoot systems and assist clients to ensure the proper functioning of positioners, controllers, and other electromechanical equipment.
- Diagnose and repair computer hardware and software.
- Prepare comprehensive Field Service Reports, Calibration Certificates, and other documentation in a timely manner.
- Manage time and priorities effectively to ensure tasks are completed on or ahead of schedule.
- Foster outstanding relationships with the Company’s clients to enhance future business prospects.
- Ensure clients are informed about the Company’s new products (hardware and software) to facilitate system upgrades.
- Support clients in every possible way to maintain their testing systems and ranges in the required operational state.
- Perform additional duties as assigned.
- This position necessitates extensive domestic and international travel.
Required Skills:
- Ability to work and troubleshoot independently with minimal supervision.
- Skillfully manage challenging situations while maintaining composure under pressure.
- Excellent verbal and written communication abilities.
- Experience in working with and/or servicing large, complex electromechanical systems.
- Proficiency in reading schematic diagrams and engineering drawings.
- Experience with alignment using precision mechanical tools (e.g., laser tracker).
- Capability to troubleshoot computer hardware and software (Windows-based).
- Additional requirements include the ability to: Drive a company vehicle, pack and ship test equipment, and perform some lifting.
Desirable Skills:
- Familiarity with servo motors and control systems.
- Experience with positioning systems.
- Knowledge of laser alignment tools (laser tracker & Spatial Analyzer software) is preferred.
- Programming skills (C, C#, Python, or similar).
- Experience with terrestrial radar systems.
Experience Level: 5+ years
Education Level: University Diploma (e.g., Bachelors FH) - Desired
Location: France
