Field Support Specialist

il y a 3 semaines

Élancourt, Île-de-France Airbus Secure Land Communications Temps plein
Job Title: Field Support Engineer

We are seeking a highly skilled Field Support Engineer to join our team in Bratislava, Slovakia. As a Field Support Engineer, you will be responsible for providing technical support to our customers in the field, ensuring the smooth operation of our systems and resolving any technical issues that may arise.

Key Responsibilities:
  • Provide technical support to customers in the field, including troubleshooting and resolving technical issues
  • Assist in the implementation of new tools and processes to improve system support
  • Manage the customer claims database and follow up on claims to ensure timely resolution
  • Support the development of technical responses to customer inquiries
  • Participate in the technical preparation of Roll Out operations and establish procedures for testing, commissioning, and operation
  • Provide feedback on difficulties in implementing procedures and propose solutions
  • Monitor the functional compatibility of different sub-assemblies and the technical state of equipment
  • Support the installation and archiving of software on-site
  • Contribute to the evolution of Roll Out documentation and referential
  • Support the solutions proposed, including drafting or customizing technical bulletins and participating in training
Requirements:
  • Graduate degree in Telecommunications Engineering or related field
  • Slovak native speaker with good knowledge of English language
  • Strong internal and external interpersonal skills
  • Mobility and willingness to travel frequently, mainly in Slovakia
  • Driving Licence B, active driver
  • Able to handle changing and often tense contexts
  • Methodical and autonomous personality
  • Close attention to detail
What We Offer:
  • Annual bonus based on individual targets and company financial turnover
  • Meal allowance of 5.48 € per day
  • Flexible benefits system package of 500 € per year

We are a leader in our sector with around 1,200 employees worldwide. If you are interested in this opportunity, please apply directly online via the "apply" button.

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