Field Support Specialist

il y a 5 jours

Élancourt, Île-de-France Airbus Secure Land Communications Temps plein

Job Summary:

We are seeking a highly skilled Field Support Engineer to join our team in Bratislava, Slovakia. The successful candidate will be responsible for providing technical assistance to our customers, ensuring the smooth operation of our systems, and contributing to the evolution of our Roll Out process.

Key Responsibilities:

  • Support the technical progress of system support according to contracts
  • Assist in implementing tools and processes
  • Manage the customer claims database
  • Follow up on claims, correction, validation, and delivery
  • Validate technical responses to customers
  • Develop summaries, internal and external reports
  • Participate in technical preparation of Roll Out operations
  • Establish and monitor procedures for tests, commissioning, integration, and operation
  • Support feedback and propose solutions
  • Control and monitor functional compatibility of sub-assemblies
  • Monitor hardware and software technical state of equipment
  • Manage installation and archiving of software
  • Contribute to evolution of Roll Out, documentation, and integration
  • Support proposed solutions, raise cases, draft technical bulletins, and plan corrections
  • Participate in training and follow up on technical support operations
  • Support hotline 24/7, migrate, and upgrade activities
  • Draft and respect protocol documents for On-Site Assessment & Training
  • Contribute to scheduling of equipment installation
  • Provide technical assistance to installation technicians and subcontractors
  • Carry out integration tests, FAT/System acceptance, and network monitoring
  • Support developing of corrective plans
  • Ensure customer systems are considered from a technical perspective

Requirements:

  • Graduate degree or equivalent experience in integration of TETRA telecommunication systems
  • Required field of education: Telecommunications Engineer
  • Slovak native speaker and good knowledge of English language
  • Strong internal and external interpersonal skills
  • Mobility, frequent travel in Slovakia
  • Driving Licence B, active driver
  • Ability to handle changing and tense contexts
  • Methodical and autonomous personality
  • Closely attention to detail
  • Already gained experience in on-site operations, welcome but not mandatory

We are leaders in our sector with around 1,200 employees worldwide. We provide infrastructures, terminals, applications, and services based on TETRA and TETRAPOL technologies and Broad Band to public services and industries. An opportunity for a Field Support Engineer has arisen within Airbus Defence and Space in Secure Land Communications (PSS) entity.

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