Hotel Reservation Coordinator
il y a 4 jours
Company Overview
Accor is a leading hospitality company that operates a portfolio of brands across the globe. As a Reservation Associate, you will play a critical role in driving room sales and revenue growth for our hotels.
Key Responsibilities
- Plan and coordinate room reservations to maximize occupancy and revenue.
- Develop and implement effective selling strategies to drive room sales and revenue growth.
- Ensure accurate and efficient processing of reservations, including guest information and room assignments.
- Monitor and analyze occupancy and revenue trends to identify opportunities for improvement.
- Collaborate with the sales team to develop and implement sales strategies and promotions.
- Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
- Stay up-to-date on industry trends and developments, applying knowledge to improve sales and revenue growth.
- Assist in the development of occupancy forecasts and revenue projections.
- Contribute to the development and implementation of sales and marketing strategies.
- Perform other duties as assigned by management.
Requirements
- Guest-focused personality with excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities, with a focus on driving sales and revenue growth.
- Proficiency in Opera or a related system, with experience in hotel operations and sales.
- Fluency in English, with additional languages a plus.
- Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
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