Support Engineer
il y a 3 jours
We are seeking a highly skilled Support Engineer to join our team at Ekinops. As a Support Engineer, you will be responsible for delivering technical support to our worldwide customers, ensuring the successful installation and commissioning of our DWDM networks.
About the RoleThis is a fantastic opportunity to work with a leading provider of network systems, driving innovation and delivering high-value-added software-driven solutions to our customers. As a Support Engineer, you will be part of a dynamic team that is passionate about delivering exceptional customer service and support.
Key Responsibilities- Provide technical support to customers worldwide, ensuring the successful installation and commissioning of our DWDM networks.
- Collaborate with customers to identify their technical and professional service needs.
- Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
- Work closely with our R&D team to identify and resolve technical issues.
- Contribute to the development of technical documentation and knowledge base articles.
- Engineer with a specialty in DWDM optical networks.
- At least 2-5 years of experience in the Telecom industry, integrating/validating DWDM products, or deploying DWDM products, or providing technical support with a telecom manufacturer or with a telecom operator.
- Strong knowledge of DWDM transmission parameters (NLE, OSNR, FEC performance,...).
- Experience with dark fiber, SONET, OTN, IP, and switched Ethernet.
- Strong MS Office skills.
- Opportunity to work with a leading provider of network systems.
- Dynamic and supportive team environment.
- Competitive salary and benefits package.
- Professional development opportunities.
Fluent in English and French, with German a plus.
Recruitment ProcessWe will be conducting a 3-round interview process, including a Department manager/Team leader, HR, and C-Level/VP interview.
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