Customer Support Engineer

il y a 3 semaines


Bobigny, Île-de-France Orchestra Temps plein
About the Role

We are seeking a highly skilled Customer Support Engineer to join our team at Orchestra, a leading technology company in the travel industry. As a Customer Support Engineer, you will be the primary point of contact for our clients and partners, providing technical support and assistance to ensure their applications are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support and assistance to clients and partners via phone, email, and chat
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain knowledge base articles and technical documentation
  • Participate in on-call rotation and provide after-hours support as needed
Requirements
  • 5+ years of experience in technical support or customer service
  • Strong technical skills and knowledge of software applications and systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English and French
About Orchestra

Orchestra is a leading technology company in the travel industry, providing innovative solutions to our clients and partners. We are committed to delivering exceptional customer service and support, and we are seeking a highly skilled Customer Support Engineer to join our team.


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