Senior Project Manager

il y a 4 semaines

Paris, Île-de-France OSF Global Services Temps plein
Job Title: Senior Project Manager

We are seeking an experienced Project Manager to lead our team in managing complex projects. In this role, you will be responsible for defining project scope, goals, and deliverables, resolving escalations, and ensuring client satisfaction.

Responsibilities:
  • Manage complex projects, including working closely with stakeholders, customers, and the delivery team at various levels, making assignments and monitoring progress.
  • Evaluate progress and identify significant opportunities and risks related to the project.
  • Manage, direct, and oversee all aspects of the project, including an understanding of contracts, creation of Statements of Work (SOW), and how to achieve project scope.
  • Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Resolve escalations and perform root cause analysis for positive results.
  • Participate in ongoing client meetings to ensure client satisfaction.
  • Proactively manage changes in project scope, identify potential crises, and elaborate contingency plans.
  • Ensure that the development team is up to date with any changes in terms of project direction.
  • Manage delivery team's activity and individual's growth/career path.
  • Ensure that the team is always working on the highest priority tasks.
  • Carry out periodical team members' performance assessments and offer valuable feedback.
  • Maintain a constant positive connection with the client.
Requirements:
  • Relevant direct work experience in a Project Manager role, including all aspects of process development and execution.
  • Previous experience in a PM role with a focus on delivering implementations and integrations of various software applications.
  • Previous experience in managing software projects.
  • Excellent customer-facing skills and experience in managing remote/distributed teams.
  • Familiarity with web programming languages, technologies, and testing.
  • Experience and knowledge of Salesforce Sales and Salesforce Service Cloud is mandatory.
Language:

Fluent English.

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