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Client Relationship Manager
Il y a 2 mois
About Us
At Booking, we strive to empower everyone to experience the world. Through our products, partners, and people, we bring it all together, in one place. Our mission is to make it easier for everyone to experience the world, and we're looking for talented individuals to join our team.
Job Summary
We're seeking a highly motivated and experienced Account Manager to join our Partner Services team in Nice. As an Account Manager, you will be responsible for advising and consulting our accommodation partners on their business performance, market opportunities, and industry trends. You will empower partners on how to use our system, tools, and available products to optimize their performance on our platform and create an amazing experience for our customers.
Key Responsibilities
- Pro-actively communicate with partners in your region to assist with the development of their business, including market visits to your designated portfolio.
- Be the first point of contact for a portfolio of partners, answering questions and following up when needed, and evaluate local market characteristics, trends, and drivers.
- Maintain a stable relationship with accommodation partners, ensuring they offer our customers the best availability and competitive pricing.
- Be knowledgeable about our products and services, explaining their benefits and usage to partners.
- Find opportunities for partners to improve our business using our internal segmentation to prioritize.
- Help identify new potential partner leads and pass them on for further follow-up.
- Take customer service issues related to your portfolio and solve them in the most efficient manner for the business, partner, and customer.
- Support the organization of events, such as workshops and webinars, for partners, and attend partner events for your portfolio.
Requirements
- Significant experience in a relevant account management/sales/business development function.
- Proficient in spoken and written English and French.
- Affinity or experience within e-commerce and/or travel industry.
- Proactive with a sense of responsibility and able to work independently.
- Accurate, strong analytical skills, and an eye for detail.
- A great teammate, self-motivated, flexible, and open to change.
- Driver's license.
- Availability to travel up to 50% to a designated area within the country.
Benefits and Perks
- Annual paid time off and generous paid leave scheme, including parent, grandparent, bereavement, and care leave.
- Hybrid working, including flexible working arrangements, working from home furniture, and ergonomic support, and up to 20 days per year working from abroad (home country).
- Discounts and wallet credits to spend on our products, upgrade to Genius Level 3, and friends and family discount vouchers.
- Free access to online learning platforms, development, and mentorship programs.
- Global Employee Assistance Program, free Headspace membership.
- Other benefits include lunch vouchers, travel allowance, and WFH allowance.
Diversity, Equity, and Inclusion at Booking
- Directly linked to our mission to make it easier for everyone to experience the world, Diversity, Equity, and Inclusion have been a core part of our company culture since day one.
- Our employees represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders, and sexual orientations.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Career Development Opportunities
- Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities.
- Unlimited access to online learning platforms, such as Udemy, Coursera, LinkedIn learning, and O'reilly.
Application Process
- Please apply by using a resume/cover letter in English.
- The recruitment process will entail a phone discussion with the recruiter, a competency business interview, and a Business Case interview (3 stages).
