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Guest Services Coordinator

Il y a 2 mois

Chantilly, Hauts-de-France Auberge du Jeu de Paume Temps plein
Concierge - Role Overview

The Concierge plays a vital role in enhancing the guest experience at Auberge du Jeu de Paume. This position involves a variety of responsibilities aimed at ensuring guests feel welcomed and well-informed throughout their stay.

  • Guest Reception: Greet visitors with warmth and professionalism, providing them with essential information regarding the hotel's amenities and offerings.
  • Reservation Management: Efficiently manage and coordinate reservations for transportation, dining, activities, tours, and rentals to meet guest preferences.
  • Local Insights: Offer valuable recommendations on cultural, sporting, and tourist attractions to enrich the guest experience.
  • Team Supervision: Oversee the Valet and Bellman staff, ensuring seamless operations in vehicle management and luggage handling.
  • Mail Services: Administer postal tasks, including receiving and distributing mail, as well as sending packages on behalf of guests.
  • Guest Engagement: Interact with guests to gauge their satisfaction, document their preferences, and foster relationships that promote loyalty.

Employee Benefits:

  • Complimentary meals and a food allowance
  • Transportation cost reimbursement or complimentary parking
  • Health insurance and retirement fund
  • Exclusive staff rates at affiliated hotels

Applicants should possess a minimum of one year of relevant experience in a similar role.