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Senior Vice President of Resort Operations

Il y a 2 mois

Paris, Île-de-France Sterlingholidays Temps plein

Position Title: Regional General Manager / Senior Vice President

Location: Open

Key Working Relationships:

  • Resort Manager
  • Cluster Head
  • Corporate Operational Heads

Qualifications:

Bachelor's degree in Hotel Management

Experience:

Minimum of 10 years in hotel operations

Key Responsibilities:

  • Contribute to the formulation of business strategies for the hotel that align with the organization's overall mission, vision, values, and strategic objectives.
  • Enhance profitability and revenue by overseeing resort operations.
  • Design and implement initiatives that foster employee engagement.
  • Achieve revenue per available room (RevPAR) targets by developing and executing yield management strategies to boost occupancy and average rates.
  • Ensure customer satisfaction and meet room revenue targets by managing Front Office operations effectively.
  • Establish and implement strategies to meet objectives for customer loyalty, complaint resolution, and satisfaction metrics.
  • Exceed employee expectations by applying leadership skills and motivational techniques to enhance productivity and satisfaction among direct reports.
  • Maintain a safe and secure environment for both guests and staff.
  • Deliver exceptional guest experiences by upholding the standards of genuine hospitality and surpassing guest expectations. Equip employees with the necessary training and resources to enhance engagement and teamwork.
  • Comply with hotel policies and procedures.
  • Possess a minimum of 7-10 years of experience in hotel management.
  • Hold a Bachelor's degree in Hotel Management.
  • Demonstrate experience in adhering to brand standards.
  • Manage relationships with hotel owners effectively.
  • Resolve conflicts involving guests, supervisors, and employees.
  • Collaborate efficiently with other hotel staff and management to ensure cohesive teamwork.
  • Possess knowledge of hotel operations, including business plan preparation, budget forecasting, quality assurance programs, hospitality law, and long-term planning.
  • Graduation Requirement: Bachelor's degree in Hotel Management