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Service Delivery Manager IT
Il y a 2 mois
MGI Consultants is seeking a highly skilled Service Delivery Manager IT to join our team. As a key member of our IT operations team, you will be responsible for ensuring the quality of our IT services, managing incidents, and driving continuous improvement.
Key Responsibilities:- Service Quality Management: Ensure the quality of our IT services, including availability, integrity, and performance, in accordance with our service level agreements.
- Incident Management: Manage incidents, including root cause analysis, resolution, and post-incident reviews.
- Problem Management: Identify and resolve recurring problems that affect our IT services.
- Change Management: Ensure that all changes to our IT infrastructure are properly assessed, approved, and implemented.
- Communication: Communicate effectively with our customers, stakeholders, and internal teams to ensure that issues are resolved promptly and efficiently.
- Education: Bachelor's degree in a relevant field, such as computer science, information technology, or business administration.
- Experience: 3-5 years of experience in IT service management, with a strong focus on customer relationships.
- Skills: ITIL certification, excellent communication and problem-solving skills, and a strong understanding of IT service management principles.
- Opportunity to work with a leading consulting firm: MGI Consultants is a leading consulting firm with a strong reputation for delivering high-quality services to our clients.
- Collaborative team environment: Our team is collaborative, dynamic, and passionate about delivering exceptional results.
- Professional development opportunities: We offer a range of training and development opportunities to help you grow your skills and advance your career.
