IT Support Specialist

Il y a 2 mois


Toulouse, Occitanie, France Experis France Temps plein

Experis France, a leading IT services and solutions provider recognized as a Top Employer 2023, is seeking an IT Support Specialist to join our team in Toulouse.

As an IT Support Specialist, you will be responsible for providing technical assistance to clients, resolving issues related to hardware, software, networks, and telecoms. You will also contribute to the maintenance of virtualized infrastructures and databases.

  • Your Responsibilities:
  • Provide prompt and effective technical support to clients via phone, email, or remote access.
  • Diagnose and troubleshoot a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and telecoms disruptions.
  • Maintain and update documentation for known issues and solutions, contributing to the company's knowledge base.
  • Collaborate with support engineers to resolve complex technical challenges.
  • Stay up-to-date on emerging technologies and industry best practices.

Required Technical Skills:

  • Proficiency in hardware, networks, and telecoms concepts, including TCP/IP, Cisco networking, and VMware virtualization.
  • Experience with Windows Server operating systems and SQL Server databases.
  • Strong analytical and problem-solving skills.

Desired Soft Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively both independently and as part of a team.
  • Strong organizational and time management abilities.

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