APAC Customer Success Professional

il y a 1 semaine


Biot, Provence-Alpes-Côte d'Azur, France Cintoo SAS Temps plein
About Cintoo SAS

Cintoo SAS is a fast-growing technology company specializing in Reality Capture and Digital Twins. Our innovative SaaS platform, Cintoo Cloud, enables users to manage and distribute reality capture data efficiently.

With over 450 companies and 50,000 users across 40 countries, our platform has been successfully applied in various industries such as automotive, construction, and energy.

Salary and Benefits

We offer an attractive salary package of approximately $85,000 per year, commensurate with experience.

In addition, we provide flexible working conditions, a healthcare package based on the country of residence, paid time off, and the opportunity to work remotely from Singapore.

Job Description

As a Customer Success Manager, you will be responsible for crafting customer success strategies, building strong relationships with clients, and delivering excellent customer experiences.

  • Work closely with the Strategic Account Manager for the APAC and ANZ Region to develop and implement customer success plans.
  • Be a key point of contact for assigned clients, managing onboarding, implementation, adoption, retention, and satisfaction.
  • Establish trusted advisor relationships with clients to drive continued value from our products and services.
Requirements

To succeed in this role, you should have:

  • A strong understanding of laser scanning and reality capture solutions, digital twin and modeling platforms, and relevant industry experience.
  • At least 5 years of experience in roles such as VDC Manager, Project Engineer, or Technical Innovation Manager.
  • Working knowledge of hardware and software reality capture solutions (e.g., Leica, Faro, Trimble, NavVis) and digital twin/Industry 4.0 practices using Autodesk Products.
  • Excellent communication, strategic planning, and project management skills.
  • Strong empathy for customers and passion for revenue growth.

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