IT Support Specialist

il y a 4 semaines


Paris, Île-de-France American Express Global Business Travel Temps plein
Role Overview

As an IT Technician at American Express Global Business Travel, you will be responsible for providing technical support to our team members. This includes troubleshooting hardware and software issues, resolving network problems, and maintaining IT assets.

Key Responsibilities
  • Respond to user-reported issues via ticketing systems and provide timely solutions
  • Investigate and resolve issues such as slow computers, software crashes, or network problems
  • Keep records of IT procedures and troubleshooting steps to streamline future support efforts
  • Manage IT assets by keeping the inventory up to date
  • Collaborate with other IT staff to handle larger projects
  • Stay updated on industry trends and emerging technologies to ensure the company remains current with best practices

Requirements
  • Proficiency in hardware and software troubleshooting
  • Understanding of network protocols (TCP/IP, DNS, DHCP) and equipment
  • Familiarity with operating systems like Windows, macOS, and Linux
  • Strong problem-solving skills and the ability to work under pressure
  • Excellent communication and customer service skills
  • English: fluent (multicultural and international team)

What You'll Learn
  • Windows 11, Windows Server (2016, 2019), MacOS, Linux
  • RDP / Diag tools (TeamViewer, Wireshark, etc..)
  • Microsoft 365
  • SCCM / Intune
  • Network Protocols (TCP/IP, DNS, DHCP, and VPNs)
  • PC and Laptop Assembly/Repair
  • Powershell
  • Best practices
  • Asset management

Benefits
  • Flexible benefits tailored to each country
  • Travel perks: get a choice of deals each week from major travel providers
  • Develop the skills you want when the time is right for you, with global tuition assistance
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business
  • Wellbeing resources to support mental and emotional health

Equal Opportunities Employer

American Express Global Business Travel is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
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