Collections Manager

il y a 4 semaines


Paris, Île-de-France Revolut Ltd Temps plein
About the Role

Revolut is seeking a highly skilled Collections Manager to join our Credit department. As a Collections Manager, you will be responsible for building and maintaining in-country processes and procedures, ensuring the continued performance of the team as products launch.

Key Responsibilities
  • Lead the build of compliant and effective debt collections processes
  • Ensure the Revolut collections process is efficient and compliant with all applicable laws and regulations
  • Owning and managing the end-to-end debt collections process for retail credit portfolios
  • Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programmes
  • Documenting policies, processes, and procedures for debt collection and recoveries
  • Developing, managing, and refining collection strategies to optimise recoveries
  • Continuously improving collection processes, metrics, and tools
  • Overseeing and selecting debt collection agencies (DCAs) to ensure SLA adherence
Requirements
  • 2+ years experience in debt collection and recoveries in a retail bank, FinTech, or DCA
  • Experience in creating and documenting collections processes
  • A great understanding of debt portfolio management, debt sales, and debt restructuring
  • Good knowledge of credit products
  • Knowledge of local debt collection laws and regulations
  • Performance and relationship management skills with 3rd party service providers
  • A highly analytical mindset with excellent problem-solving skills
  • Curiosity and drive to identify and implement improvements to automate wherever possible
What We Offer
  • Financial benefits that show we value your work
  • Medical insurance for you and your close ones
  • Flexibility to work from home, the office or abroad
  • A free Revolut Metal subscription loaded with perks
  • Exciting events year-round so you can get to know your team

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