Lead ServiceNow Technical Consultant
il y a 4 semaines
Job Overview:
Key Responsibilities
Facilitates technical design processes related to software applications, data management, databases, packaged solutions, and infrastructure elements. Creates, develops, and disseminates reusable technical components. Engages in the selection, acquisition, configuration, and troubleshooting of packaged solutions and technical infrastructure. Contributes to the application of the Catalyst framework to identify suitable methodological steps for engagements. Directs a team of 3-5 professionals in their area of expertise to successfully complete project phases. Aids in conducting gap analyses to assess current and future states, client requirements, best practices, and competitive landscape. Establishes trust at all organizational levels with clients, fostering collaborative problem-solving relationships. Understands the sales process and supports sales teams in identifying potential leads. Communicates effectively in formal presentations to medium-sized groups, internal and external project teams, and business unit events; crafts written communications tailored to diverse styles and information needs.Required Qualifications
Bachelor's degree or an equivalent combination of education and experience. Preferred degree in business, computer science, or a related field. Minimum of three years of experience in technical analysis and design, ideally within a consulting context. One to two years of relevant experience in a specific technical specialty area. Familiarity with company, client, or equivalent vendor-mandated methodologies. Experience with software, hardware, data, and testing standards. Knowledge of delivery assurance principles and procedures.Additional Qualifications
Strong analytical and design capabilities. Excellent communication skills. Ability to manage multiple priorities in a complex environment. Capacity to devise innovative technical solutions. Ability to project a strong presence and professional image while confidently addressing complex technical challenges. Willingness to travel as needed.Work Environment
Office-based environment. May require work during evenings or weekends.-
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