Virtual Travel Coordinator
il y a 4 jours
Job Summary:
We are seeking a highly skilled Virtual Travel Coordinator to join our team at Happy Vibes Travel. As a Virtual Travel Coordinator, you will be responsible for providing exceptional customer service to our clients, planning and booking travel itineraries, and handling all aspects of travel arrangements.
Key Responsibilities:
* Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
* Respond to telephone, email inquiries, and online travel submissions in a timely fashion
* Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
* Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc...
* Become familiar with multiple web-based booking engines and travel resources
* Pricing & and cost calculations for changes or added trip fees
* Provide e-tickets and take credit card payments over the phone.
Travel Planning and Sales:
* Plan and sell transportation, accommodations, insurance, and other travel services.
* Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.
Qualifications:
* No experience necessary; we will train
* Exceptional customer service abilities
* Superior written and verbal communication skills
* Strong organization with the ability to prioritize and multi-task
* Job Type: Full-time or part-time
Benefits:
* Flexible Schedule: Enjoy the flexibility of working remotely.
* Personal Website: Opportunity to have a personalized website for professional representation.
* Daily Training Available: Access ongoing training to stay informed about industry developments.
Customer Communication:
* Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
* Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.
Booking and Financial Transactions:
* Book transportation, make hotel reservations, and handle payment/fees.
* Use promotional techniques and prepare materials to sell itinerary tour packages.
Issue Resolution:
* Address and resolve problems, complaints, or refund requests promptly.
* Maintain a high level of customer satisfaction through effective conflict resolution.
Industry Knowledge and Networking:
* Attend seminars to stay updated with tourism trends.
* Build and maintain a network with tour operators to enhance service offerings.
Skills:
* Fluency in English; multilingualism is a plus.
* Strong sales skills and commercial awareness.
* Effective interpersonal and negotiation skills.
If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to apply for this exciting opportunity to join our team at Happy Vibes Travel as a Virtual Travel Coordinator.
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