Luxury Retail Manager

il y a 4 jours


Paris, Île-de-France Dolce & Gabbana Temps plein

We are seeking a highly skilled Luxury Retail Manager to join our team at Dolce & Gabbana.

About the Role:

The successful candidate will be responsible for supporting the Store Director in achieving sales budget, leading and supporting all activities to achieve business objectives.

Key Responsibilities:

  • Ensure client satisfaction, support Sales Staff to drive sales, maximize productivity and profitability in compliance with company's procedures
  • Be a role model ensuring the highest level of client service
  • Represent the brand as an ambassador by promoting its values and ambitions within the market place
  • Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
  • Prepare and analyze monthly Boutique performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure a business increase
  • Analyze Store KPIs and identify strategies to ensure performance standards are met
  • Develop and implement business action plans in order to enhance sales for each product category and client tier segment
  • Achieve the monthly target by utilizing a top client strategy to retain and develop high potential clients
  • Arrange and conduct monthly coaching sessions with the Sales Staff to review performance and provide constructive, timely feedback
  • Grow the managerial competencies of Sales Manager role providing monthly coaching sessions to review performance and provide constructive, timely feedback
  • Identify and create action plans, build development plans for all employees
  • Facilitate the collaboration between the store and the Corporate departments in order to meet all DG policies and procedures
  • Motivate and challenge the Staff of Front of House and Back of House to provide the highest level of client service
  • Strategically apply CRM methods and procedures in order to assist in the execution of company CRM initiatives and build actions for developing opportunities with loyal and potential clients
  • Participate in attracting, recruiting, and retaining a high performing team

Requirements:

Fluency in Italian and English. Other languages are considered a plus.

Minimum of 4 years of experience as a manager in Luxury retail

Soft skills:

  • Leading and Developing others
  • Communicating with impact
  • Building networks
  • Supporting teamwork
  • Meeting client needs
  • Strategic orientation
  • Apply number and statistics
  • Problem solving
  • Commercial focus
  • Achieving goal

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