Quality Assurance Specialist

Il y a 2 mois


Vitré, Bretagne, France Idemia Temps plein

About the Role

This position is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs, and maximize customer satisfaction by adhering to procedures and processes.

Key Responsibilities

  • Lead or participate in regular reviews with relevant departments and teams to improve business performance and consolidate customer feedback.
  • Establish and monitor KPIs to meet business targets.
  • Identify opportunities to continually improve business performance and support continuous improvement efforts.
  • Maintain accurate and relevant reporting or documentation, including inspection reports, central reports, customer reports, and quality documents.
  • Identify and anticipate business risks.
  • Manage audits from internal or external organizations to deliver successful scheme or customer accreditations.
  • Ensure suitable inspections, audits, and control activities are carried out by all levels of management and supervision.
  • Manage customer complaints and non-conformances.
  • Support the process owner in organizing cross-functional teams to investigate, identify root cause, implement, and report on corrective actions.
  • Communicate effectively with customers, suppliers, and external bodies.
  • Support the business to ensure teams are trained, skilled, and motivated to perform to a high standard of delivery.
  • Perform quality control in production to ensure quality standards are met.

About Idemia

Idemia is a global leader in identity and security solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. We serve our clients in 180 countries with 15,000 employees worldwide.



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