Commissioning and Support Specialist
il y a 1 mois
Riedel Communications is a leading provider of live production tools in the media, sports, and entertainment sectors. Our company is divided into three business units: Product Division, Managed Technology & Riedel Networks.
As a Commissioning and Support Specialist, you will be responsible for providing technical support to external and internal customers, contributing to the customer hotline, and performing commissioning of baseband and IP-based audio and video systems.
Your responsibilities will include:
- Providing technical support to customers via remote online sessions and live productions
- Reproducing technical issues in the lab/office
- Visiting customers to perform debug and resolve problems
- Executing commissioning of audio and video systems
- Customer training
- Working closely with Support & Sales colleagues in EMEA at the headquarters and in cross-functional teams with Product Management and R&D
Requirements for the role include:
- 2+ years of experience in a relevant market field, ideally in the broadcast, live sports, and entertainment market
- Experience in broadcast production workflow and knowledge of new digital media standards with a focus on video and audio over IP/SMPTE 2110
- Experience in understanding network architecture and deployment is a plus
- Successfully completed university studies or completed an equivalent trainee program, e.g., CCNA, ACE, or equivalent degree in Information Technology, electrical engineering, or communications engineering
- Passion for communication and troubleshooting
- Self-organized and capable of self-educating on new technologies
- Team player with a fit personality and basic setting of an international, medium-sized company
- Loyalty, reliability, and personal integrity
- English speaking is a must (other languages are a plus)
- Mobility and willingness to travel
Riedel Communications offers a flexible working time system, including mobile working in a hybrid model, numerous individual development and training opportunities, and a diverse working atmosphere with a focus on inclusion.
We're committed to career development and encourage our employees to try new roles and experience new settings. By helping our people reach their potential, we frequently support them to find skills they never knew they had or make career moves they never thought possible.
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