IT Support and Inventory Specialist
il y a 2 jours
Qonto is seeking an IT Support and Inventory Specialist to join our team. As an IT Support and Inventory Specialist, you will be responsible for managing the asset inventory, stock levels, and orders of devices, equipment, and consumables. You will also provide Qontoers with the best work experience by ensuring they receive the right assets just in time.
Key Responsibilities
* Manage and monitor asset inventory, stock levels, and orders of devices, equipment, and consumables* Provide Qontoers with the best work experience by ensuring they receive the right assets just in time* Collaborate with onboarding specialists to provide the best onboarding experience to new joiners* Participate in various projects, setting up, maintaining, and automating different solutions such as device management, JAMF inventory software, and RefTab* Manage the relationship with hardware and logistics providers, ensuring smooth and timely operations* Handle device repairs with service providers and recycle and repurpose assets with environmental impact in mind* Assist users with password, MFA reset, account access rights, macOS, iOS troubleshooting, and replace users' laptops, end of life accidental damages when required
Requirements
* Solid experience managing stocks and supporting customers* Excellent written and verbal communication skills* Customer focus, driven to provide the best care to colleagues* Curious, passionate, and open-minded about IT, with the ability to learn fast and show autonomy when prioritizing tasks is needed* Mastery, knowing how to find, frame, and form a response to any kind of issue* Composure, keeping a mind open and calm in challenging situations and thinking out of the box to find creative solutions to immediate problems
About Qonto
Qonto is a leading online business account provider, making day-to-day banking easier for SMEs and freelancers. We offer innovative products, highly reactive 24/7 customer support, and clear pricing. Our team of 1600 Qontoers is committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50 international team members, 44 women, and 20 parents. Join us in building a workplace that celebrates diversity and individuality.
About the Role
This role is part of the tech team, contributing to Qonto's success by creating the best IT environment and experience for all 1600 employees. Reporting to our Senior Lead IT, you will help Qonto employees work with internal technologies and ensure they have the best experience. You will be trusted with several tasks, such as assisting users by solving support requests, authentication, access permissions, internal tools issues, managing user accounts and their lifecycle, onboarding, offboarding external employees, follow-up, diagnosing software and hardware issues on users' devices, while maintaining a high level of security and confidentiality.
What You Can Expect
* Join a team of more than 400 highly skilled engineers* Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries* Join a company that grows at a fast pace and tackles challenges* Be part of a team that values diversity, problem-solving, learning, initiative, and sharing
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