Customer Service Representative

il y a 1 semaine


TremblayenFrance, Île-de-France Kuehne+Nagel Temps plein
Job Description: We are seeking a dedicated Customer Relationship Manager to join our team in Roissy CDG. As a key member of our logistics operations, you will serve customers by providing information and responding to requests in accordance with Quick's Quality Assurance standards.

Your Responsibilities:

* Provide information to customers by verifying understanding of requests; answering questions; offering solutions.
* Initiate service by recording requests; forwarding to dispatching.
* Manage the relationship with customers as part of shipments follow-up.
* Resolve problems by identifying the problem; explaining procedures; forwarding required adjustments.
* Improve quality results by evaluating processes; recommending changes.

Your Skills and Experience:

* Ideally, you have at least 3 years of experience in a customer-focused role, preferably in logistics.
* Experience in Air and Road logistics is highly advantageous, and experience in Pharma is preferable.
* Good computer skills and use of EDIs.
* Ability to work successfully under pressure and excellent time management skills.
* Great communication skills with strong self-motivation ability.

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