Application Support Specialist

il y a 4 semaines


Marseille, Provence-Alpes-Côte d'Azur, France Harry Hope Temps plein

Position: Application Support Specialist

Company: Software Development Firm

  • Deliver technical and operational support for document management solutions, particularly AirsDelib and AirsCourrier.
  • Handle client inquiries through the ticketing system, delegating tasks to team members according to their expertise and availability.
  • Investigate and resolve client challenges, escalating to higher support levels when necessary, while ensuring customer satisfaction.
  • Contribute to enhancements of products tailored for clients.
  • Maintain and update the knowledge repository and develop FAQs for client reference.
  • Facilitate the installation and upgrading of applications for clients.
  • Conduct essential testing to verify the functionality of applications.
  • Provide training to both administrators and end-users, either on-site or via remote sessions.
  • Develop training manuals and support documentation.
  • Assess customization requests, oversee additional features, and collaborate with clients for project execution.
  • Oversee project management responsibilities, including testing and validation processes with clients.

Travel across the country is a requirement for this position.

Ideal candidates will possess experience in ERP support and align with the company’s values and collaborative spirit.

If you are interested in becoming part of a vibrant team in a supportive atmosphere, this role may be the right fit for you.

About the Company: Harry Hope is a recruitment agency focused on connecting talented individuals with companies for optimal opportunities in France and beyond.

Our consultants are experts in various sectors and regions, dedicated to fulfilling the unique requirements of our clients.

We prioritize direct placements with end clients for both temporary and permanent roles.



  • Marseille, Provence-Alpes-Côte d'Azur, France Harry Hope Temps plein

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Harry Hope. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.Key ResponsibilitiesTechnical SupportProvide technical support and assistance to clients via phone, email, or remote access...


  • Marseille, Provence-Alpes-Côte d'Azur, France Michael Page Temps plein

    Poste de Chargé de Support ApplicatifNotre client, une entreprise de renommée internationale, recherche un professionnel expérimenté pour occuper le poste de Chargé de Support Applicatif. Ce rôle est essentiel pour garantir la qualité et la disponibilité des applications décisionnelles.Missions et ResponsabilitésGestion de la configuration et...

  • Kitchen Support Specialist

    il y a 4 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France Domino RH Staff Marseille Temps plein

    Join a Leading Company in HR SolutionsDomino RH Group has been a key player in the HR solutions market for 22 years. Our focus is on Human Resources and we see each individual as an asset that we support throughout their professional journey with our clients.With 700 permanent employees, 155 agencies in France and abroad, and a turnover of 280 million euros,...


  • Marseille, Provence-Alpes-Côte d'Azur, France IC Resources Temps plein

    Job SummaryIC Resources is seeking a highly skilled Field Application Engineer to join our team. As a Field Application Engineer, you will be responsible for working closely with customers to support their technical needs and provide expertise on our innovative semiconductor products.Key ResponsibilitiesProvide technical support to customers on all aspects...

  • IT Support Specialist

    il y a 3 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France CONNECTT 1 Temps plein

    About UsCONNECTT 1 is a dedicated temporary staffing agency specializing in the IT sector. We provide a range of employment solutions, including both short-term and long-term assignments, as well as permanent job placements.Position OverviewWe are currently seeking an IT Support Specialist to join our team. This role involves providing essential support for...

  • IT Support Specialist

    il y a 3 jours


    Marseille, Provence-Alpes-Côte d'Azur, France maten Temps plein

    Job SummaryMaten is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our Windows-based systems.Key ResponsibilitiesDeploy and configure Windows systems on user workstations.Repair and resolve Windows 7-related technical issues.Manage...

  • Programme Support Specialist

    il y a 2 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France Santé sud Temps plein

    About Santé SudSanté Sud is a non-profit organization dedicated to improving access to quality healthcare for vulnerable populations in North Africa, West Africa, and Madagascar. As part of Groupe SOS, a leading European social enterprise group, we collaborate with local partners to enhance the physical, mental, and social well-being of women, youth, and...


  • Marseille, Provence-Alpes-Côte d'Azur, France Hemmersbach Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Hemmersbach. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our data centers.Key ResponsibilitiesAccompany and supervise external technicians on-site,...


  • Marseille, Provence-Alpes-Côte d'Azur, France Michael Page Temps plein

    Poste de Chargé de Support ApplicatifNotre client, une entreprise de renommée internationale, recherche un professionnel expérimenté pour occuper le poste de Chargé de Support Applicatif. Ce rôle est essentiel pour garantir la qualité et la disponibilité des applications décisionnelles.Missions et ResponsabilitésGestion de la configuration et...

  • Technical Support Analyst

    il y a 4 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France Harry Hope Temps plein

    Position Title: Application Support SpecialistCompany Overview: Harry Hope, a recruitment agency focused on connecting talented individuals with leading companies, is seeking an Application Support Specialist.Key Responsibilities:Deliver both technical and functional support for document management solutions, particularly focusing on AirsDelib and...


  • Marseille, Provence-Alpes-Côte d'Azur, France SUEZ Temps plein

    About SERAMMSERAMM (Marseille Metropolitan Sanitation Service) is a leading organization dedicated to providing essential sanitation services within the PACA region. As part of our Network Business Agency, we are seeking a highly motivated Data Management and Support Specialist to join our team.Your Role: A Bridge Between Technology and OperationsIn this...

  • Childcare Support Specialist

    il y a 4 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France Mimuse Temps plein

    Become an Essential Part of Our Childcare TeamAre you passionate about nurturing young minds in a supportive and loving atmosphere? We are in search of a dedicated **Childcare Support Specialist** to contribute to the happiness and development of children in our care. This role is designed for individuals who are committed to fostering a safe and engaging...


  • Marseille, Provence-Alpes-Côte d'Azur, France Métropole Aix-Marseille-Provence Temps plein

    About the Role As a Medical Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our healthcare services within the Aix-Marseille-Provence metropolis. You will be responsible for providing administrative and logistical support to both employees and medical professionals. Key Responsibilities Act as a primary...


  • Marseille, Provence-Alpes-Côte d'Azur, France POLE IND PROCESS SUPPORT SE (0676) Temps plein

    MissionRejoindre POLE IND PROCESS SUPPORT SE c'est être un véritable ambassadeur/rice de notre savoir-faire auprès des clients, c'est prévenir des risques et ainsi participer à la sécurité des personnes, des biens et de l'environnement.Pour son agence, POLE IND PROCESS SUPPORT SE recherche un/e spécialiste/e en conformité machines.Compétences...


  • Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps plein

    Job Summary:We are seeking a highly skilled HUMS Technical Support Specialist to join our team at Airbus Helicopters. As a key member of our HUMS Technical Support Department, you will be responsible for providing technical support to our customers, ensuring the highest level of safety and availability for their fleets.Key Responsibilities:Supply technical...

  • Client Support Technician

    il y a 4 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France Harry Hope Temps plein

    Position Title: Application Support SpecialistCompany Overview: Harry Hope, a recruitment agency focused on connecting talent with leading organizations.Deliver expert technical and functional support for document management solutions, particularly AirsDelib and AirsCourrier.Oversee client inquiries using a ticketing system, delegating tasks to team members...

  • IT Support Specialist F/H

    il y a 4 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France maten Temps plein

    Position OverviewWe are seeking a Windows IT Support Specialist to become a vital part of our team at Maten, a reputable industrial organization with a legacy of over 50 years in the field.Your primary duties will encompass the deployment, troubleshooting, and mastery of Windows operating systems, along with delivering exceptional support to our users.Key...

  • Spécialiste en Support Client

    il y a 4 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps plein

    Votre Mission : En tant que spécialiste de notre solution Avis Vérifiés, vous serez en première ligne pour répondre aux préoccupations techniques de nos clients sur la plateforme. Vous jouez un rôle clé en offrant un support technique pointu, axé sur l'intégration web et le développement de nos solutions SaaS.Vos Responsabilités : Expertise...

  • Spécialiste du Support Client

    il y a 3 semaines


    Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps plein

    Votre Rôle : En tant que spécialiste de notre solution Avis Vérifiés, vous êtes chargé de répondre rapidement aux défis techniques rencontrés par nos clients sur la plateforme. Vous jouez un rôle clé en offrant un support technique spécialisé, axé sur l'intégration web et le développement de nos solutions SaaS.Vos Missions : Expertise...


  • Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps plein

    Job Description:Job Summary:Airbus Helicopters is seeking a highly skilled Technician Shopfloor Support Specialist to join our Manufacturing Engineering team based in Marignane, France.About the Role:You will be part of a team working on the H125 and H130 products. As a Technician Shopfloor Support Specialist, you will be involved in resolving technical...