Delivery Manager Professional Services International

il y a 4 semaines


Paris, Île-de-France SER Group Temps plein

Job Summary

We are seeking a highly skilled and experienced Delivery Manager to join our Professional Services team at SER Group. As a key member of our leadership team, you will be responsible for managing client/partner relationships, ensuring customer satisfaction, and driving overall organizational success.

Key Responsibilities

  • Manage client/partner relationships and ensure customer satisfaction through effective resource allocation and optimization.
  • Lead a team of professionals and foster cross-functional collaboration to drive overall organizational success.
  • Develop and maintain current profiles of skills, knowledge, and competencies for the Professional Services team.
  • Provide Senior Leadership with reports on staffing, utilization, project health, and financial performance.
  • Effectively manage field escalations and collaborate with various stakeholders to achieve positive outcomes.

Success Behaviors

Excellent leaders are enthusiastic about making their teams successful. They lead by mastering emotional intelligence and resonant leadership.

  • Build and maintain relationships with every team member, internal and external stakeholders.
  • Continuously improve own skills and actively seek new learning and development opportunities.
  • Ability to make effective decisions and develop plans about positive change.

Requirements

  • Professional Services management background or equivalent experience.
  • Proficient understanding of the financial model for Professional Services.
  • Strong communication skills and the ability to motivate and lead a team.
  • Demonstrated empathy and awareness of others, coupled with effective influencing skills.
  • Proven experience in managing technical, cross-functional professional services teams.
  • Familiarity with subscription-based software and services delivery business models.
  • Previous involvement in people management roles.
  • Problem-solving orientation, dedicated to finding optimal solutions for customers and the SER Group.
  • Proficiency in English (both written and spoken), additional languages considered a plus.
  • Willingness and ability to travel.

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