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Customer Technical Advocate
Il y a 2 mois
We are seeking a highly skilled Customer Technical Advocate to join our team at Nokia. As a key member of our Customer Technical Support Team, you will be responsible for delivering exceptional technical support to our customers, working closely with our internal teams to ensure seamless communication and collaboration.
Key Responsibilities- Manage network upgrade and retrofit preparation and execution, ensuring proper communication with the customer.
- Identify business opportunities and support the sales and business development team.
- Conduct network performance analysis to assess problems and solve customer service management issues.
- Understand & manage the relationship of Nokia deliveries in customer's network(s) and communicate changes effectively.
- Take part in support team and be responsible for the work structure.
- Strong communications skills, fluent in English and French (mandatory requirement).
- Telecommunication or computer engineering degree, or equivalent, with at least 5 years of experience in business development/management.
- Technical expertise in GPON, FTTH, and xDSL technologies, preferably on Nokia devices (73xx ISAM family).
- Proficiency in Red Hat Linux.
- IP domain technical knowledge is a plus.
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Our team is dedicated to delivering exceptional technical support to our customers, and we are looking for a skilled and experienced professional to join us in this mission.
We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.