International Customer Service Representative

il y a 3 semaines


Paris, Île-de-France Kaplan International Languages Temps plein

Customer Service Officer

Vous rejoignez l'équipe commerciale de Kaplan International Languages en tant que Customer Service Officer. Votre mission est d'assurer la bonne préparation du séjour de nos étudiants.

Responsabilités

  • Suivi administratif / Facturation
  • Gestion des appels entrant
  • Prise de RDV physique en agence
  • Vente de produit additionnel (Extension / assurance...)
  • Gestion des plaintes
  • Suivi client et fidélisation

Compétences requises

  • Diplôme Bac+ en Commerce, Langues ou Tourisme
  • Première expérience dans le service client
  • Bon niveau d'anglais (Niveau B2/C1)
  • Positive attitude et "Nothing is Impossible" mindset
  • Aimer trouver des solutions pour satisfaire l'expérience de nos étudiants

Avantages

  • CDI en 35h/semaine
  • Tickets restaurant
  • Remboursement transport à 50%
  • Mutuelle


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