Client Support Coordinator
il y a 3 semaines
About Us
STATION F is a pioneering tech hub that empowers businesses to track their carbon footprint, actively participating in the fight against climate change.
Over 2000 companies have already trusted STATION F to effectively reduce their greenhouse gas emissions. With our platform, businesses can measure accurately, reduce sustainably, contribute intelligently, and report on their progress.
Our platform combines intelligent data collection with advanced features to create the most intuitive carbon accounting solution available. STATION F also provides the support of a climate expert throughout the customer journey.
Role Overview
Key Responsibilities- Customer Interaction: Engage with clients primarily through our support platform, delivering timely solutions to their inquiries and facilitating their progress with assigned tasks.
- Team Collaboration: Work closely with product specialists and other departments to ensure consistent and informed support, actively providing valuable feedback to enhance overall customer satisfaction.
- Ticket Management: Prioritize daily support tickets and follow up on customer progress, aiming to exceed expectations with every interaction.
- Effective Communication: Translate customer inquiries into clear and concise responses, actively contributing to an enhanced customer experience.
- Growth Opportunities: As you advance in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.
- Commitment to Customer Success: Demonstrate a passionate commitment to customer success and a willingness to contribute to our evolving team.
You would be a great fit for this role if you...
- have a passion for customer support.
- possess prior experience in a customer-facing role within the SaaS sector.
- are detail-oriented and highly organized in your daily tasks.
- are adaptable, curious, and an independent learner, thriving in fast-paced, dynamic environments.
- are motivated by helping others progress. You enjoy interacting with clients while providing them with clear answers and robust support.
- have a problem-solving mindset and can think quickly to find effective solutions.
- are excited about the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together.
- are fluent in French (~C2) and English (C1).
We offer you:
- Comprehensive health insurance.
- A 50% reimbursement of your monthly transportation costs.
- Meal vouchers for a more sustainable dining experience.
- Flexible work-from-home policy and a collaborative office environment.
- A permanent contract with additional paid time off.
- An ambitious, welcoming, and friendly team excited about growing together and tackling significant challenges.
Recruitment Process
- Initial call with our Talent Acquisition Manager.
- Prepare and present a case study exercise to the Support and Onboarding Leader.
- Meet with our Head of Delivery.
Additional Information
- Contract Type: Full-Time
- Location: Remote and in-office options available.
- Salary: Competitive monthly compensation.
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