Service Technician for Elevators and Automatic Doors

il y a 2 jours

Châtellerault, Nouvelle-Aquitaine, France Kone México Temps plein

Elevator and Automatic Door Service Technician

Location: Chatellerault

Job Type: Full-time

Job Description:

Customer Relationship Management:

Responsible for delivering exceptional customer service through quality of service and regular communication.
Accurate and timely reporting of work performed to ensure the accuracy of e-Optimum and Customer Notification.
Maintain excellent relationships with customers, contact persons, and end-users by applying the Ambassador attitude.
Accountable for equipment safety and performance.
Manage the site environment during service operations.
Identify site risks and communicate them to the supervisor.
Take immediate action on site in case of high-risk identification and apply the escalation procedure.
Identify unplanned service repairs based on equipment needs, contact the on-site contact person, and perform them.

Service Operations:

Accountable for end-users and site safety.
Responsible for a safe working environment.
Carry out operations according to maintenance instructions and safety instructions.
Execute service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit, quality standards, time allocation, and processes.
Effectively plan workload in conjunction with the service supervisor.
Raise sales leads to the supervisor.
Submit time sheets based on execution.
Manage proximity stock, identify spare needs, and request spares from the supervisor.
Keep service tooling, van, instruments, etc. safe, maintained, and in good condition.
Contribute to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and the supervisor.

Leadership/People Management:

Responsible for regular updates of the supervisor on all relevant information.
Responsible for being familiar with all aspects of lift and associated technology and accountable for attending proposed training.
May be required to give training/coaching to persons nominated by the supervisor.

At KONE, we value innovation, collaboration, and employee engagement. We encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

Service Technician for Elevators and Automatic Doors