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Commercial Operations Director
Il y a 2 mois
PEAK LIFECYCLES HR is an international Executive Search and Talent Management Company dedicated to Global "Care" markets and their stakeholders.
We are seeking a high-level contributor to lead our client's Commercial Operations department. The ideal candidate will provide in-depth analysis of sales force effectiveness, correlate sales and field activities data, and deliver valuable recommendations.
The successful candidate will be instrumental in proposing innovative data usage strategies and use cases to develop customer-focused actions. They will also play a vital part in unifying KPIs, enhancing cross-functional data-driven decision-making processes, and elevating overall performance monitoring and reporting.
Key Responsibilities:- Correlate activity data with sales metrics and other performance indicators to identify trends, opportunities, and areas for improvement
- Define a sales policy for hospitals and retail pharmacies (direct sales) in collaboration with the Commercial operations department, to maintain an average price level in line with the approved budget
- Be responsible for the customer service department as a whole, in particular overseeing the processing of hospital tenders and negotiated contracts (from sourcing to the submission of response files within the set deadlines, under the strategy defined to achieve the annual sales targets in units and turnover)
- Collaborate with cross-functional teams, in particular the Sales and Finance Operations Departments, to align sales strategies with corporate objectives
- Analyze competitive market trends and customer information to identify opportunities and risks, and develop proactive strategies accordingly
- Review and manage current and future partnership service delivery cost structures, and performance metrics and implement continuous improvement measures in agreement with Management
- Liaise with Executive Management and all departments to ensure smooth communication and informed decision-making
- Strong experience in commercial excellence, sales force, and channel effectiveness
- At least 10 years of significant experience in the operational management of commercial departments (Marketing, Sales, BUs, Commercial Excellence) in multinational companies
- Proven experience in supervising external sales force providers and co-promotion
- Data analysis skills focused on execution and variance management
- Experienced operational management leader, primarily supporting sales operations as well as other Group departments and functions
- Proven expertise in sales forecasting
- Ability to work on and solve complex problems, particularly when the analysis of situations or data requires an in-depth assessment of the environment integrating several factors
- Ability to analyze complex data and make evidence-based decisions
- In-depth knowledge of best practices in operational excellence and quality management
- Mastery of negotiation techniques with a 'team player' approach to ensure optimum management of internal and external stakeholders
