Senior Client Lead

il y a 4 semaines


Paris, Île-de-France Crédit Agricole Group Temps plein
Job Description

Amundi Technology's Client Services team is the primary point of contact for our clients, including asset managers, financial institutions, and family offices. Our objective is to ensure that the Voice of Customer resonates within Amundi Technology.

The Client Services team is the operational trusted partner of our clients, providing access to Amundi Technology's solutions and services. As a Senior Client Lead, you will be responsible for building and maintaining strong relationships with our strategic accounts.

Key Responsibilities
  1. Client Success: Develop and implement Client Success Plans to achieve strategic outcomes, working closely with the Client Services team, R&D, Onboarding, and Product teams.
  2. Solution Adoption: Collaborate with clients to ensure they realize maximum value from Amundi's services, providing operational support and advising on best practices.
  3. Client Satisfaction: Monitor and improve client satisfaction through regular feedback and analysis.
  4. Client Service Delivery Excellence: Oversee the resolution of customer requests, manage the support team, and implement CS best practices.
  5. Commercial Expansion: Identify upselling opportunities and work with the Relationship Manager to close deals.
  6. Governance & Communication: Lead operational client meetings, co-lead customer service reviews, and report client strategic updates to the Amundi Technology executive level.

We are looking for a highly skilled and experienced professional to join our team as a Senior Client Lead. If you have a passion for delivering exceptional client experiences and driving business growth, we encourage you to apply.


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